Read more about what we at Excel Pain and Spine think healthcare should really be
Our clinic, Excel Pain and Spine, was founded with one principle in mind - to provide the best possible care to patients above all else. Every decision made by our providers is and will continue to be made with this principle in mind. We always defer back to how we would want a family member treated and base our clinical and non-clinical decisions with the goal in mind.
Many of the challenges and frustration patients face are the same ones that providers struggle with day-to-day. We understand these challenges and have built a company that teams up with our patients to navigate the modern health care system and provide solutions for patients’ suffering from pain.
When patients suffer from pain, they should not have to wait weeks to months to be seen. Our practice has been structured to offer rapid, convenient appointments. While wait times for other clinics are typically months, we have built an infrastructure in which patients can be seen within 48 hours.
We have adapted to the changing telehealth environment and conveniently offer telehealth visits directly through our website’s home page. Our goal is to use this technology to stay connected and see our patients more frequently in times of need.
We understand that to provide the best patient care and be our best as physicians, we need to have the best trained clinical staff. We are lucky to have an attentive team with many combined years of pain experience, all aligned on the same goal of giving the best care above all else.
We want our patients to feel well cared for at every touchpoint; therefore, our staff fields all calls directly from patients, and we do not use an impersonal call center. Additionally, our team has decreased the amount of paperwork necessary to be completed by patients. We understand that the number of documents and paperwork can be overwhelming. We have put processes in place to have our patients only complete the most necessary paperwork so that they can spend more time with our providers and staff.
The insurance environment is an ever-changing marketplace with new regulations and processes modified on a weekly basis. We have experience navigating the complexities of the insurance environment, and our promise to patients is to do everything possible to provide the best care most affordably. To do so, we have invested in equipment to provide advanced procedural care safely and more affordably within our office. We do have privileges at many hospitals and surgery centers within the community if these locations are required for any patient when necessary.
Pain and the limitations that result is a very personal problem. Pain is not simply a statistic like cholesterol. Every patient responds differently to the various treatment options available. Having a treatment plan based on the latest medical research is key to ensure the best possible outcomes for our patients. Additionally, we understand the need to constantly re-evaluate, make adjustments, and incorporate other options as we go through the pain relief journey together.
We pride ourselves on making sure every patient leaves with an understanding of their personalized treatment plan as well as educational materials specific to their recommended treatments so that they can make the best possible decision regarding their own care.
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